Loading
EasyWay
Have a question? See if we’ve answered it below.
Our process can be confusing, but not to worry, we’ve answered some of our most common questions below.
Still have a question?
We’re Here To Help
You can send us a message and one of our highly trained customer service assistants will be at your service to respond to your queries and concerns.
There are several strategies you can implement to effectively use your earnings to improve your lifestyle. iCustomer does not sell investment properties or recommend specific investment strategies or tax offsets. Instead, we listen to your needs and match you with experts who can address your specific situation. Our panel of experts, selected from top firms in the financial services industry, explore ways to not only achieve your financial goals but also maximise your tax return. They listen to your financial goals and needs to help you find the right strategy for your success. This process is entirely free, as iCustomer’s client-focused matchmaking ensures you connect with experts who can genuinely assist you.
All iCustomer information sessions are free, meaning all you need to do is bring an open mind! After speaking with one of our trusted customer service advisors, you will be matched with a financial expert who aligns with your specific wants and needs in an “information session.” These sessions are free of charge and typically conducted face-to-face in the comfort of your own home or via Zoom, depending on your location. The experts volunteer their time because they are confident they can assist you, but the decision to proceed with their services is entirely yours.
You can have peace of mind knowing that we’ve been helping customers with their financial situations since 2006. We know the right questions to ask to make sure we can set you up with the right expert. Our aim is not to waste your valuable time, but of course, we cannot help everyone, and if you decide not to go ahead with the advice given to you in the information session, that is totally up to you.
Recognised globally by ContactCenterWorld.com for its outstanding service, iCustomer offers an unparalleled customer service experience focused around understanding the customer’s wants and needs. We never ask for money from our customers or pressure them to alter their current plans, investments, or aspirations. Instead, iCustomer encourages individuals to invest in their future and explore alternatives to the conventional 25–30 year home loan repayment.
iCustomer’s experience in the financial service industry ensures that their
matchmaking service connects you with financial professionals who can truly help you. Unlike the big banks, these experts are not paid for keeping you in debt and instead believe that your home loan does not have to be a lifelong burden.
What sets iCustomer apart is our unwavering confidence in our matchmaking process. Our experts are so certain that iCustomer will connect them with individuals that they can genuinely assist that our service is entirely free. This confidence stems from our thorough understanding of your financial challenges and goals, ensuring that every recommendation and strategy is tailored to your specific needs.
Moreover, as an organisation, we can only provide the best financial advice to our customers if we ensure that the credentials of our experts who sit on our panel are kept up to date. We do this by keeping abreast of the changes in the industry such as the royal commission into the banking sector and the changes in the requirements for the financial planners to ensure that our experts are compliant and providing the best financial advice for our customers. We have included links to both the royal commission and the changes to the requirements for financial advisors. This gives customers the peace of mind that when they are talking to our experts, they are talking to professionals that are not only experts in their fields, but also up to date with changes to the legislation and requirements within the financial services industry.
https://www.bennettphilp.com.au/blog/key-findings-banking-royal-commission
The real question is, why aren’t you consulting with someone who can help you find better ways to reduce your mortgage debt? iCustomer was established to prioritise your interests, ensuring you work with professionals who genuinely care about your needs. For too long, the financial services industry has aimed to keep customers in debt for as long as possible.
In 2019, former High Court Justice and Royal Commissioner Kenneth Hayne handed down his final report on the Royal Commission into the Misconduct in the Banking, Superannuation and Financial Services Industry, concluding that greed has been the driving factor in the banking practices to date. The Report, which has been included below, speaks of a culture where profit is rewarded above all else. This is the kind of culture that iCustomer seeks to rewrite, offering an alternative financial service that connects Australians with experts that have their best interests at heart.
Instead of working with banks to prolong your debt, iCustomer works with you to understand your specific situation and help you get out of debt as quickly as possible. iCustomer does not profit from keeping you in your current loan or extending it through refinancing.
Before you conclude that there’s nothing more you can do to eliminate your home loan debt, call us on our toll-free number, 1800 038 038. We promise to never charge you for information on how to escape the home loan treadmill.
https://www.bennettphilp.com.au/blog/key-findings-banking-royal-commission
It’s understandable that navigating through the complexities of banking can be daunting. Just look at the extensive terms and conditions attached to securing a home loan. Who really understands them? Do the bank representatives even understand the terms they’re presenting to borrowers? Even mortgage brokers might struggle to grasp all the nuances. But it should not be this convoluted. Our purpose is to demystify and simplify this process. Essentially, you’re seeking financial support to fulfil your dream of owning a home. You agree to repay the borrowed amount along with an interest fee. The banking system operates on the principle of utilising deposits to lend money, which ultimately enables individuals like yourself to purchase homes. In turn, it is no surprise that the industry prefers to keep things complicated and intimidating. They fear that if people truly understood the mechanics, they might seek alternative methods to repay their loans, thereby disrupting the status quo.
To begin unravelling this, all it takes is about 45 minutes of your time. Let us reveal what brokers and banks prefer to keep hidden. You don’t have to resign yourself to being in debt for the better part of your life. Imagine having extra funds for travel, a new car, or even a pool. Imagine being free from the burden of ‘bad’ debt. Simply dial 1800 038 038 on your mobile phone to explore your options. And remember, it’s best not to disclose this to your bank or broker. After all, they benefit from your indebtedness. They do not want to see you educated.